Overview

• Delimit zones covered and pricing
• Schedule drivers and assign roles
• Dispatch and track drivers in real-time
• Assign tasks in automatic, manual or grab mode
• Analyze the performance of the drivers and fleets
• Machine-learning for improvements

Dispatching

Dispatchers are the main people involved in the delivery operations. Their role is to handle ongoing tasks, guide drivers and ensure that the customer’s satisfactions are met. They need a full control of the whole process from the beginning to the end and our system is built for them to have an eye on the field.

All assignments respond to a series of predefined business rules such as driver’s availability, capacity and ratings

• Manual: A dispatcher manually assigns a task to a specific driver.
• Automatic: The system automatically selects the right driver to assign a job based on the constraints
• Grab: A job is sent to all drivers to be accepted or rejected. On first-come, first-serve basis a job will be assigned to one final driver

Tracking

Knowing the driver’s location is crucial to operate a smooth delivery process. Our driver’s app tracks the driver’s location using his phone GPS. This feature helps dispatchers to successfully :

• know who to assign the next task
• if the driver is close enough to the pickup location and how long it will take to get there
• if the driver is still online or has diverted from the scheduled route
• let customers track the driver as well

Optimization

Schedule and planning is time consuming for the dispatcher when he has to monitor the drivers, assign new tasks and answer to the customer’s needs. Our system is built to automatically and continuously create optimized routes based on the combination of the following constraints

• delivery time window
• duration on site
• driver’s availability and fleet capacity

The system then distributes the jobs across the fleets. Dispatchers have access to a single map that displays all the routes scheduled and the drivers current position. In addition, the dispatcher get an overview of all the stops, the arrival times, ETA and customer’s information.

Live Alert

There is no such thing called perfection. During a delivery operation, things happen and people involved need to be alerted in order to handle matters quickly. Our system is designed to alert the right person/team and allow others to focus on their tasks. The system continuously monitors the delivery operations for job being cancelled, driver going offline/online, late arrivals ….

Communication

Communication is a key for every successful operation. People involved have questions that need answers. Our system is integrated with a messaging/calling tool that enables a direct communication between dispatchers, drivers and customers.

Dispatchers and drivers communicate inside the app and dispatchers have the ability to send messages/announces to a specific driver or a team.

Customers communication with the drivers/dispatchers take place via regular text messaging

Dispatching

Managers

Customer Experience